Home → Shipping Policy
Last updated: 15 August 2026
We deliver to all districts of Hong Kong, including Hong Kong Island, Kowloon and the New Territories. Deliveries to outlying islands may take one additional working day. We do not currently ship outside Hong Kong; for export enquiries please contact us at info@southwindtech.mom.
Orders are confirmed by telephone or email within one business day of being received. Once confirmed, goods held in stock are dispatched within one to two business days and normally arrive within two to four business days of dispatch.
Orders placed on Sundays or Hong Kong public holidays are processed on the next business day. During promotional periods delivery may take slightly longer; we will inform you when we confirm the order.
Our courier will contact you before delivery. Deliveries are made between 09:00 and 20:00. If nobody is available to receive the goods, the courier will attempt delivery once more on the following business day.
You are entitled to open the parcel and inspect the goods before paying the courier. If the goods are damaged or incorrect, you may refuse delivery at no cost.
Retail orders within Hong Kong are payable in cash to the courier at the time of delivery. Wholesale customers may settle by bank transfer against an invoice; account details are shown on the invoice.
We are not liable for delays caused by adverse weather (including typhoon and black rainstorm warnings), courier disruption or other events outside our reasonable control. Where such a delay occurs we will contact you with a revised delivery date.
For any question about a delivery, call +852 5426 5270 during office hours (Mon–Sat, 09:00–18:00 HKT) or email info@southwindtech.mom quoting your order reference.