Return & Refund Policy

Last updated: 15 August 2026

1. Your right to return

You may return any unopened item within 7 days of delivery for an exchange or a refund. The item must be in its original packaging, unused and in resalable condition.

For hygiene reasons we cannot accept the return of tissue, wipes or napkin products once the outer packaging has been opened, unless the goods are faulty or were sent in error.

2. Faulty or incorrect goods

If an item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery. We will arrange collection at our own cost and send a replacement or issue a full refund, including any delivery charge you paid.

3. How to start a return

1. Email info@southwindtech.mom or call +852 5426 5270, quoting your order reference (beginning SWT-).
2. Tell us the item, the quantity and the reason for the return. Photographs are helpful for damaged goods.
3. We will confirm the return within one business day and arrange collection or give you the return address.

4. Return shipping cost

Where goods are faulty, damaged or incorrectly supplied, we pay the return shipping. Where you simply change your mind, the return shipping is at your cost.

5. Refunds

Approved refunds are issued within 7 business days of us receiving and inspecting the returned goods. Refunds are made by the same method as the original payment: in cash for cash-on-delivery orders, or by bank transfer for invoiced orders.

6. Exchanges

If you would prefer an exchange rather than a refund, tell us when you start the return. Exchanged items are dispatched once the returned goods have been received and checked.

7. Cancelling an order

An order can be cancelled free of charge at any time before it has been dispatched. Call us on +852 5426 5270 as soon as possible.

8. Contact

South Wind Tech Limited, 11/F, Capital Centre, 151 Gloucester Road, Wan Chai, Hong Kong. Email info@southwindtech.mom, telephone +852 5426 5270.